Payment Control Center
Operational collections, fulfilment exceptions and financial controls across Malaikair sales channels.
New to Payments? Follow the safe operating sequence
Search by PNR, passenger, payment, ticket or provider reference.
Confirm amount due, payment state, capture state and fulfilment separately.
Use the recommended action. Unknown status must be checked before retrying.
Finish with receipt, allocation, reconciliation or exception ownership as required.
Recent Transactions
Latest payment activity across website, airport, call centre and agencies.
| Transaction | PNR | Passenger | Method | Purpose | Amount | Payment | Ticket | Provider | Age |
|---|
Priority Exceptions
Age-tracked issues with a safe next action.
Payment lookup
Find a booking and take the next safe payment action.
PNR Payment Workspace
Reservation, payment and fulfilment are shown as separate tracks. Payment does not imply ticket issuance.
Payment & Fulfilment
Independent state tracks with explicit recovery controls.
Amount Due
Pricing-owned payable composition. Total cannot be edited here.
Payment Transactions
Multiple attempts and purposes remain distinct on the order.
| ID | Purpose | Method | Amount | Authorization | Capture | Payment State | Provider Ref |
|---|
PNR Payment Ledger
Derived collections and money returns with running net.
Payment Exceptions
Work queues ordered by financial and customer impact, with age and next-best action.
| Severity | Exception | PNR | Transaction | Age | Amount | State | Next best action | Owner |
|---|
Reconciliation Workspace
Match Malaikair payment records to provider/bank/agency records. Settlement status is shown separately.
| Transaction | PNR | Date | Method | Provider | PSS Amount | External Amount | Currency | Settlement | Difference | State | Owner | Action |
|---|
Settlement
Provider and agency remittance batches. Gross customer payment, fees/adjustments and net settlement remain explicit.
Provider Batches
| Batch | Provider | Transactions | Gross | Fees | Adjustments | Net | Expected | Received | Status | Action |
|---|
Refunds & Disputes
Money-return workflows are independent from ticket entitlement status. Reversal is never treated as refund.
Refund Transactions
| Refund ID | Original Payment | PNR | Amount | Reason | Initiator | Provider Ref | Status | Created | Completed |
|---|
Agency & Credit Accounts
Corporate and agency credit exposure, vouchers and settlement relationships without becoming a full accounting system.
Corporate Accounts
| Account | Company | Limit | Outstanding | Available | Status | Action |
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Agency Accounts
| Agency | IATA/Ref | Channel | Credit Limit | Outstanding | Remittance | Status |
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Audit Trail
Critical payment actions are recorded with actor, channel, office, before/after state and reason.
| Timestamp | Actor | Role | Office | Transaction | Action | Before | After | Reason | Source |
|---|